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Customer service technology: AI videobot

As we progress towards greater technologies in video, real-time messaging, self-service, artificial intelligence (AI), as well as a technology that combines them all – videobots, the potential for the transformation of customer service technology is becoming bigger by the day. Customer service has come a long way, from customer-facing professionals to telephone query handlers to…

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Qualities of a Higher Level Professional

Professional achievement can be measured in two ways: the success that one finds in one’s career, as well as the growth that one brings to those around them. These two aspects are broad; here we discuss some of the traits and metrics that define a higher level professional, based on observations of he/she they acts…

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