{"id":96886,"date":"2023-08-17T13:15:14","date_gmt":"2023-08-17T07:45:14","guid":{"rendered":"https:\/\/www.expertrons.com\/blog\/?p=96886"},"modified":"2024-10-10T10:42:23","modified_gmt":"2024-10-10T05:12:23","slug":"reshaping-bfsi-with-digital-transformation-in-banking","status":"publish","type":"post","link":"https:\/\/www.expertrons.com\/blog\/reshaping-bfsi-with-digital-transformation-in-banking\/","title":{"rendered":"Rise of Digital Banking: Implications for Careers in BFSI"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"96886\" class=\"elementor elementor-96886\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5fad4b5c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5fad4b5c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-67601f6b\" data-id=\"67601f6b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6bc35cf0 elementor-widget elementor-widget-text-editor\" data-id=\"6bc35cf0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<!-- wp:heading -->\n<h2><strong>Introduction<\/strong><\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>The BFSI industry has experienced a complete metamorphic transformation over time.\u00a0Technological advancements leading to a new face of banking and financial services. Customer expectations and changing market trends have been the key drivers that have necessitated digital transformation in banking.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Over the decade, digital transformation in banking has wholly changed customer perspectives and how they interact with businesses. This demands professionals to align themselves according to the changing trends in digital banking.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Integrating technology into the traditional banking framework has sprouted new plans of advancement, steering innovation and increased efficiency.\u00a0The present economic landscape excels in providing customers with more specific services with the help of big data and automation.\u00a0And as we delve into understanding the potential roadmap of the banking ecosystem. We can see how the paradigm shift of the BFSI sector has led to more opportunities within the industry.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>This article will also discuss the impact and key drivers behind <a href=\"https:\/\/programs.expertrons.com\/pg-diploma-in-banking-and-finance\/\">digital transformation in banking.<\/a><\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2><strong>Key Drivers Behind the Rise of Digital Banking\u00a0<\/strong><\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Traditional brick-and-mortar banking involves certain operational costs to maintain offline branches and infrastructure. In contrast, digital banking aids cost efficiency by offering customers significantly faster service through the complete digitalization of banking services.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Changing market trends and adopting technology have been among the foremost requisites for revolutionizing the digital landscape in India.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Leveraging digital platforms has encouraged banking institutions to adapt to newer mediums to retain customer engagement and loyalty.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>Below discussed are the core factors that majorly led to the digital transformation in banking:<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:list -->\n<ul>\n<li>\n<h5><strong>Fintech Integration: <\/strong><\/h5>\nFintech or financial technology has been a significant factor that has led to financial inclusion and growing digital banking in India. The integration of fintech has exponentially enabled banks to provide more personalized services to customers with faster support.<\/li>\n<\/ul>\n<!-- \/wp:list --><!-- wp:list -->\n<ul>\n<li>\n<h5><strong>Artificial Intelligence:<\/strong><\/h5>\nAI or Artificial Intelligence has been one of the most excellent additions in helping businesses automate processes, improve efficiency and productivity.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/programs.expertrons.com\/pgcpbfsiwebinar\/?SourceMedium=blogs&amp;SourceCampaign=August23&amp;SourceContent=B092\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-94310 size-full\" src=\"https:\/\/www.expertrons.com\/blog\/wp-content\/uploads\/2023\/06\/PG-BFSI-8.png\" alt=\"PG BFSI\" width=\"640\" height=\"333\" srcset=\"https:\/\/www.expertrons.com\/blog\/wp-content\/uploads\/2023\/06\/PG-BFSI-8.png 640w, https:\/\/www.expertrons.com\/blog\/wp-content\/uploads\/2023\/06\/PG-BFSI-8-300x156.png 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<!-- \/wp:list --><!-- wp:list -->\n<ul>\n<li>\n<h5><strong>Robotic Process Automation (RPA):<\/strong><\/h5>\nRPA, or Robotic Process Automation, uses artificial intelligence(AI) and machine learning(ML) capabilities to conduct complex functions that otherwise take too long. RPA mimics human actions to carry out tasks more efficiently with minimum errors.\u00a0<\/li>\n<\/ul>\n<!-- \/wp:list --><!-- wp:list -->\n<ul>\n<li>\n<h5><strong>Changing Customer Behaviour: <\/strong><\/h5>\nConsumers seek more organized and efficient services with changing market trends. Digital interfaces that help avoid long bank queues have made banking interactions more convenient and quicker.<\/li>\n<\/ul>\n<!-- \/wp:list --><!-- wp:paragraph -->\n<p>Need help with what career to choose in banking and finance?\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><strong>Also Read: <\/strong><a href=\"https:\/\/www.expertrons.com\/blog\/exploring-diverse-finance-and-banking-career-options\/\"><strong>Pathway to Success: Exploring Finance and Banking Career Options<\/strong><\/a><\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2><strong>Impact of Digital Transformation on Banking\u00a0<\/strong><\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>As of 2023, the Banking Sector is growing at 13.72% and is expected to gain momentum growing at a CAGR of 14.72% from 2023-2027.\u00a0The digital transformation in banking has added novel branches to provide omnichannel functionality creating more employment opportunities.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>We see technology reshaping the entire skeleton of the BFSI industry. The emergence of digital applications has made tasks more hassle-free and efficient. Customers can now easily access banking services irrespective of geographical location and interact through multiple channels.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Furthermore, as more and more banks adopt digital banking, there is a notable change in the behavioural aspect of customers.\u00a0An innovative approach to addressing customer queries can cater to offering more seamless and personalized user experiences.\u00a0Another impact of digital transformation in banking is how they implement measures to remain relevant in the competition.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>The risk of losing customers to more technologically advanced competitors is leading banks to adapt themselves to the change. Gradually, this steady approach towards adopting technology tools to improve customer service and will enhance net banking services.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>In turn, it will increase the demand for skilled professionals adaptive to the new technological developments.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2><strong>What holds the future of Digital Banking<\/strong><\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Digital transformation in banking does not only imply the digitalization of banking services and customer data analysis to provide more issue-specific services. It creates a pathway for businesses to deliver services more efficiently but cost-effectively.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Evolving technologies like cloud computing, AI and blockchain ease out critical repetitive tasks. Banking and financial institutions, the future of digital banking looks promising.\u00a0\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>As we look forward to the unforeseen future, it is evident how the banking sector will use various technologies to improve customer engagement.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>This will demand professionals to be more collaborative and open to changing environments.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Being tech-savvy and inclination towards core technologies used in banking like machine learning, AI, and data analytics form the core concepts that aspiring professionals must be diligent in to keep themselves significant in the changing banking landscape.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>How about an AICTE, Govt of India-approved Certification offering 100% Placement Assurance?\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Check out:<a href=\"https:\/\/programs.expertrons.com\/pg-diploma-in-banking-and-finance\/\"><strong> Expertrons PG Diploma in Banking &amp; Financial Management that rewards you with not just 1 but 3 valuable Certifications!<\/strong><\/a><\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2><strong>Conclusion<\/strong><\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>The Banking sector has become more dynamic with the inclusion of new developments that advance customer relationships.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Looking at how these technologies drive innovation redefining the banking industry, professionals also must pace themselves with vital skill sets for a career in digital banking.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>As digital banking is likely to play a more pivotal role in the future, altering the traditional framework of the industry, it is crucial to stay informed and follow top trends in the field of BFSI. A <a href=\"https:\/\/programs.expertrons.com\/pg-diploma-in-banking-and-finance\/\">post graduate diploma in banking and finance<\/a> can be the ideal gateway to learn more about the growing landscape of banking.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>If you are looking for a diploma in banking and finance course details, consider checking out Expertrons PG diploma in banking and finance management that extensively covers various standpoints in banking and finance, equipping you with industry-demanded skills!<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>When you look for a pg diploma in banking and finance job opportunities, you will be fascinated by the competitive market, with each candidate encompassing a pool of skills.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>By pursuing a PG diploma, you not only entitle yourself to a rewarding career but also maintain a competitive edge standing ahead in the full capability!<\/p>\n<!-- \/wp:paragraph -->\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bf6dc1c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bf6dc1c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5ad21cc\" data-id=\"5ad21cc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-58f4a52 elementor-widget elementor-widget-text-editor\" data-id=\"58f4a52\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2><strong>Frequently Asked Questions<\/strong><\/h2>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9f3768c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9f3768c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3fffac2\" data-id=\"3fffac2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4fc5521 elementor-widget elementor-widget-accordion\" data-id=\"4fc5521\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8361\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-8361\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How has the rise of digital banking impacted careers in the Banking, Financial Services, and Insurance (BFSI) sector?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8361\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-8361\"><p><span style=\"font-weight: 400;\">The rise of digital banking has immensely impacted careers in the BFSI sector as there is an increased demand for skilled tech-savvy professionals adaptive to the newest technology in development, like cybersecurity and data analytics.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8362\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-8362\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can professionals in traditional BFSI roles transition to digital banking careers?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8362\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-8362\"><p><span style=\"font-weight: 400;\">Professionals looking to transition their traditional banking roles into a digital banking career but focus on upskilling in cybersecurity, data analytics, and new technology trends to develop a strong understanding of the skills required in a digital banking career. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8363\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-8363\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the key skills required for careers in digital banking within the BFSI sector?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8363\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-8363\"><p><span style=\"font-weight: 400;\">The key skills required to build a career in the era of digital banking encompass proficiency in data analytics, fintech developments, cybersecurity, and tech savviness.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8364\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-8364\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What opportunities does digital banking offer for career growth and advancement?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8364\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-8364\"><p><span style=\"font-weight: 400;\">Digital banking offers greater scope for career development enabling aspiring professionals to become proficient in emerging technology trends like fintech and digital customer experience, which prepare them for more strategic roles in the BFSI sector.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8365\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-8365\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How does the shift to digital banking impact customer interactions and relationship management?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8365\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-8365\"><p><span style=\"font-weight: 400;\">The shift in digital banking makes customer support and interactions much more convenient. Banks leverage digital interactions and engagement strategies to provide customers with more personalized services and use data-driven insights to improve customer relationships.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How has the rise of digital banking impacted careers in the Banking, Financial Services, and Insurance (BFSI) sector?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">The rise of digital banking has immensely impacted careers in the BFSI sector as there is an increased demand for skilled tech-savvy professionals adaptive to the newest technology in development, like cybersecurity and data analytics.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can professionals in traditional BFSI roles transition to digital banking careers?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Professionals looking to transition their traditional banking roles into a digital banking career but focus on upskilling in cybersecurity, data analytics, and new technology trends to develop a strong understanding of the skills required in a digital banking career. <\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What are the key skills required for careers in digital banking within the BFSI sector?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">The key skills required to build a career in the era of digital banking encompass proficiency in data analytics, fintech developments, cybersecurity, and tech savviness.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What opportunities does digital banking offer for career growth and advancement?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Digital banking offers greater scope for career development enabling aspiring professionals to become proficient in emerging technology trends like fintech and digital customer experience, which prepare them for more strategic roles in the BFSI sector.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How does the shift to digital banking impact customer interactions and relationship management?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">The shift in digital banking makes customer support and interactions much more convenient. 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Over the decade, digital transformation in banking has wholly changed customer perspectives and how [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":96887,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[21],"tags":[],"class_list":["post-96886","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking-and-finance"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.expertrons.com\/blog\/wp-json\/wp\/v2\/posts\/96886","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.expertrons.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.expertrons.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.expertrons.com\/blog\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.expertrons.com\/blog\/wp-json\/wp\/v2\/comments?post=96886"}],"version-history":[{"count":8,"href":"https:\/\/www.expertrons.com\/blog\/wp-json\/wp\/v2\/posts\/96886\/revisions"}],"predecessor-version":[{"id":98674,"href":"https:\/\/www.expertrons.com\/blog\/wp-json\/wp\/v2\/posts\/96886\/revisions\/98674"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.expertrons.com\/blog\/wp-json\/wp\/v2\/media\/96887"}],"wp:attachment":[{"href":"https:\/\/www.expertrons.com\/blog\/wp-json\/wp\/v2\/media?parent=96886"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.expertrons.com\/blog\/wp-json\/wp\/v2\/categories?post=96886"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.expertrons.com\/blog\/wp-json\/wp\/v2\/tags?post=96886"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}